Admission Discharge Coordinator

Job Description:

The hospital is currently searching for 4 Full-Time, Admissions-Discharge Coordinators for the Case Management Unit. Must have a valid California License and open to work any open shifts.

Reporting directly to the Director of Nursing, Medical-Surgical/Telemetry Services or designee, the licensed nurse working in the Admission-Discharge Nurse role is responsible for supporting the admission, discharge, and transfer process to facilitate patient throughput in the organization. Works with Nurse Directors, Nurse Managers, Nursing Supervisors, Clinical Supervisors, Charge Nurses, Bed Coordinators, and Intake Staff to facilitate patient progression and flow at the unit level to achieve system efficiency.

1. Greets/acknowledges customers warmly, with a smile, and immediately when they enter department/unit/area.
2. Asks how the customer may be helped with interest and concern.
3. Listens attentively, does not interrupt.
4. Accepts ownership and takes action to resolve customer needs and/or concerns.
5. Is attentive and responsive to the expectations of physicians, co-workers and direct reports.
6. Accepts constructive criticism and modifies actions accordingly.
7. Is generous in acknowledging a job well done.
8. Uses words and behaviors that express consideration, concern and respect.
9. Facilitates and holds leadership accountable for meeting department customer service standards in the performance of duties.
10. Utilizes telephone skills effectively as outlined in the Star Service Program.
11. Keeps all private information about staff or patients confidential.
12. Identifies customers and their service requirements.
13. Meets or exceeds customer service improvement targets as demonstrated by dashboards, etc.

QUALIFICATIONS

General Job Requirements

1. Registered Nurse (RN) Degree from an accredited school of nursing, college or university.
2. Current California RN license.
3. One to two years recent acute care or long-term care (subacute or LTAC) experience preferred.
4. Experience in team nursing model work environment preferred.
5. BCLS certification required
6. Fire Card certification required.
7. Solid assessment and care planning skills.
8. Proficiency in the care planning process.
9. Outstanding collaboration and communication skills, verbally and in writing.
10. Proficient in computer operations using Microsoft and Excel software.